Assistance with rental management of your property on rental platforms
Entrust us with your keys, and let us protect your ‘art de vivre’.
Do you own a character home in Normandy? Paulette is not a mass-market concierge service, but a trusted partner dedicated to properties with a soul. We support you in transforming your residence into an exceptional destination—with zero constraints for you.
Why choose Paulette?
Managing a prestige residence requires constant attention. Paulette becomes your local liaison: we do more than just hand over keys—we embody your sense of hospitality. Our human-scale approach guarantees that your property will be treated with the same meticulous care as if it were part of our own collection.
Our services: Tailor-made support
Complete management of your advertisements and bookings
- Creation and optimisation of your listings (professional photos available as an option)
- Rapid responses to messages and enquiries (24/7)
- Management of calendar and rates according to seasonality
- Smooth and professional communication with your guests
Check-in / check-out
We welcome your tenants with a smile, show them around the property, give them your instructions and share our tips for the area. When they leave, we collect the keys and carry out an end-of-stay inspection to ensure everything is in good condition and report any issues.
Little extras that make all the difference
- Preparation of a welcome basket or gift (bottle of cider, Normandy specialities, etc.)
- Answering all guests’ questions during their stay (we are their sole point of contact!)
- Personalised welcome booklet (house rules, Wi-Fi, rubbish collection times, etc.) – paper and/or PDF version (optional)
- Booklet entitled ‘What to do in the local area’ with our top recommendations (restaurants, walks, local producers, etc.) (optional)
- Creation of a showcase website dedicated to your rental + Instagram promotion (optional)
- Provision of experienced cleaning staff between each rental (billed directly to travellers)
Our all-inclusive package – 20% including VAT of commissions generated *
Includes:
- Complete management of listings and bookings
- Communication with travellers
- Check-in & check-out
- Coordination with cleaning team (cleaning/laundry charged to guests at the time of booking)
* as part of an annual service contract
+ Access to preferential rates on all à la carte services
Ready to rent with peace of mind?
Frequently Asked Questions
For rental management assistance and services requiring physical presence, we operate within a 20 km radius of Damville (Mesnils-sur-Iton).
Houses, cottages, flats… The main thing is that they are in good condition, within a 20 km radius of Mesnils-sur-Iton (Damville), and ready to welcome travellers without requiring major renovation work.
No sign-up fees, no subscription fees.
We only take a 20% commission on the total amount paid by the traveller (excluding cleaning fees). Nothing if there are no bookings.
We manage everything: responses 7 days a week, profile validation, documents to be sent, checking the condition of the holiday home, comments, etc.
100%. You block your personal dates whenever you want (weekends, family holidays, etc.).
You set your own prices or we offer you highly effective dynamic pricing (we’re very good at this).
- Aircover insurance on Airbnb, deposit by cheque or credit card imprint on Gîtes de France
- We carry out an inventory of the premises on the day of the guests’ departure and alert you immediately
- 99.9% of the time: zero damage thanks to our selection of guests
We coordinate reliable, local cleaning teams.
Cleaning is billed directly to travellers (at a price you set).
Of course! Just block the dates in your calendar. Your personal stays are free of charge and commission-free, of course 😊
It’s our speciality! 80% of our owners live in Paris, Belgium or abroad. We manage everything remotely.
Absolutely: regular ventilation, monitoring, opening/closing, minor repairs, welcoming tradespeople, preparing before your arrival (making beds, filling the fridge, etc.).